Return Policy

Return Policy:

Eligibility for Returns:
    • Items are defective, misprinted, or damaged. We do not offer returns for a change of heart.
    • Returns must be initiated within 7 days from the date of delivery.
    How to Initiate a Return:
      • To start a return, please contact us at with your order number and the reason for the return with a photo included.
      • Our team will guide you through the return process and provide you with a return shipping label, if applicable.
      Return Shipping:
        • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
        • Returns must be shipped to: Mrs. Puffer’s Market’s Returns, 11201 Ed Brown Rd, Charlotte, North Carolina, 28273
        • Please ensure that the item is securely packaged to prevent damage during transit.
        Refund Process:
          • Once we receive the returned item and verify its condition, we will process your refund within 7 business days.
          • Refunds will be issued to the original payment method used for the purchase.
            Damaged or Defective Items:
            • In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

            Please note that our return policy applies only to purchases made directly from Mrs. Puffer's Market. For items purchased through third-party retailers, please refer to their respective return policies.

            If you have any questions or need further assistance, please don't hesitate to contact us. We are here to help and ensure you have a delightful shopping experience with us.

            Thank you for choosing Mrs. Puffer's Market. We appreciate your support and look forward to serving you again soon!